Defend what you create

Other Resources

Close

Library
My library

+ Add to library

Contact us
24/7 Tech support | Rules regarding submitting

Send a message

Your tickets

Profile

My Dr.Web Portal for business users

Personal area for Dr.Web business customers

My Dr.Web Portal can also be accessed from a mobile device—its new adaptive design lets users work comfortably with the Portal’s content from a smartphone or tablet.

Because website accounts are linked with the Portal, users no longer need to enter their login and password information to go to drweb.com from the Portal and vice versa.

Sign in to My Dr.Web Portal for business users FAQ

Licenses

In the Licenses tab, users can find information about all of their Dr.Web licenses. Here they can also download their Dr.Web license certificate and key files.

If you have unactivated licenses, when you first sign in to the Portal, you will instantly be directed to the Licenses page showing the unactivated licenses and an invitation to activate them.

In the Licensing menu, you can sort your licenses by status: you can choose to view information only about the licenses you haven’t renewed and renew them, filter the data to see only your active licenses, and download key files or applications. Information about blocked licenses is available on a separate page.

If you need full information about a specific license—its validity period, the products in it, the availability of technical support, etc.— just click on the serial number link (available if the number has been activated). The License Manager will open. All the license information will be displayed automatically.

Download

The Download Wizard is now accessible on the Portal. Just select the product you need from the list, and the information about all the licenses you have for that product will appear. Then you will only need to press Download—you will be redirected to the Download Wizard as soon as you choose a product.

This is where you can download the key files of your activated serial numbers, create an electronic version of your license certificate, and request a trial.

Support

Access the section via the Contact us widget in the website header. Here you can contact Doctor Web’s technical support service and view your support query history. You can also view all of your company’s support queries and their various statuses (new, open, closed, and pending) and quickly navigate to the request category you need.

Your request history will be stored for the duration of your account’s lifetime.

You can also watch a video about the Portal’s services (the information relevant to business users appears at 36 seconds).

Self-support

The Self-support section contains links to the most useful information and services.

Buy

The Buy section will remind you about the Dr.Web licenses that you have not renewed; Here you can also place an order for a renewal. The order will be sent to your license supplier via the Doctor Web technical support tracker (i.e., we will be able to monitor how well the partner responds to your requests). The same applies to new purchases, additional purchases, and license expansion.

Accounts

In the Accounts section, users with administrator permissions can create subsidiary User accounts for other staff members and manage My Dr.Web Portal access permissions.

Suppliers

Here you can find information about your supplier, including information about its banking details and its employees’ contact information. The section also contains certificate information for the supplier and shows whether Dr.Web-certified professionals are on its staff.

On this page, you can also recommend your supplier to other users.

Information

The Information section contains links to the latest news, Anti-virus Times issues, educational projects, educational brochures, and information about remote training opportunities and system administrator training courses.

Widgets

The widgets at the top of each page let you contact Doctor Web’s support service quickly or search the website.

#Dr.Web screen

You can also sign in to My Dr.Web Portal via the Profile widget.

#Dr.Web screen

Even more widgets will become available soon.

The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
24/7 tech support

Dr.Web © Doctor Web
2003 — 2020

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125124