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If your data gets corrupted by encryption ransomware, do not perform any actions with the infected computer until you receive a reply from Doctor Web's support service regarding the recovery of your files.
owners of valid commercial licenses for Dr.Web Security Space, Dr.Web Enterprise Security Suite (Comprehensive protection) and to Dr.Web Anti-virus service subscribers Dr.Web Premium subscription package) — provided that the following requirements were met at the moment the incident occurred.
The service is provided on a paid basis to users of other anti-viruses.
We will only send you an order payment link once we are certain that we will be able to help you. That's why we need to analyse your encrypted files first.
Doctor Web has already helped users in these countries
Disseminate leaflets about ransomware
In the educational project Anti-virus Times, we also tell users how to protect their systems against ransomware.
Ransom – to pay or not to pay? That is the question!
Is it possible to protect a system from encryption ransomware?
I’ve lost everything! What can I do?
New issues on various aspects of IT security are published every banking day—join Anti-virus Times readers and tell all of your family members, friends, and colleagues about the project!
Encryption ransomware is a severe threat, and corrupted files can be a serious problem. But we can and must fight it. We urge you, as a victim, to go to your nearest police precinct and file a complaint that unauthorised access was gained to your computer.
Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.
2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125124